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Business Process Services
Before the technology is in place, successful software solutions require solid business processes to support the service. Openwave's Business Process services help customers tailor their internal business processes to work in harmony with the existing technology investments and support their larger business goals. Our extensive expertise in designing business processes helps companies optimize their supply chain relationships to ensure on-time and high-quality devices and services that consumers will be excited to buy.
Engineer supply chain processes to support the complete procurement of handsets.
Refine customers' service definition process to speed their time to market.
Develop reporting and business processes to show compliance with E911 and other regulatory requirements.
Inspect operational procedures in the network operations center to ensure that best practices are followed.
Improve efficiency through a better communications process across the organization (e.g., between customer care and the operations team).
Examine the business processes for service roll-out to determine why new failures are introduced and how they can be avoided.
Assess the operational environment and make recommendations for process changes.
Getting ready to launch our wireless service centers abroad was like preparing for a trip to the moon. We had to land on schedule and we had to believe we could do it.
Getting ready to launch our wireless service centers abroad was like preparing for a trip to the moon. We had to land on schedule and we had to believe we could do it.
we broke barriers of distance and time to make it happen.
