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Openwave Services

Openwave Professional Services provides the technical expertise required to build, test, deploy and manage mobile IP in today's changing market place. Leveraging a global incumbency and deep customer reach, Openwave offers a range of services designed to meet our customers complex systems needs.

Mobile Analytics Consulting

As the provider of mobile internet solutions to operators worldwide, Openwave has gained significant insight into the factors that drive adoption of successful mobile data offerings. At the heart of Openwave’s expertise in recognizing data traffic trends and identifying user behavior is Mobile Analytics, a solution used worldwide by operators needing to make business decisions based on real, actionable data.

Whether or not you are a Mobile Analytics customer, Openwave can still help you get the most out of your investment in mobile internet technologies and customer acquisition.

Mobile Analytics Consulting is a new service that offers quick consultative engagements open to all operators who wish to better understand the wealth of data that passes through their systems on a daily basis.

Insights include:

  • Application and site traffic by volume, unique users, and number of transactions
  • Which applications and sites encourage repeat usage
  • Which applications and sites are generating errors that lead to a bad user experience

Upon completion of the Mobile Analytics Consulting engagement, customers will have actionable information and Openwave’s recommendations on how improve their business.

Installation and Deployment

Openwave’s Installation and Deployment services are a key component of all Openwave offerings. They provide the foundation required to move Openwave products and solutions through the design, build and test phases into a fully functional system servicing live customers. Key deliverables include:

  • Final system architecture and design
  • Final acceptance test plans (ATP)
  • Installation methods and procedures
  • Lab installation
  • Migration planning
  • Product ATP certification
  • Production installation
  • Production maintenance window management
Managed Services

In-network Managed Services bridges the gap between Openwave’s offerings and the unique requirements of the customer’s solution by focusing a dedicated team on the following core competencies:

  • 24X7 full stack operations and management
  • Single point of responsibility with Openwave accountability
  • Carrier class service level commitments to with penalties
  • Predictable fixed price OPEX costs
Solutions Integration

For Customers desiring full end-to-end project ownership, Openwave's System Integration services can be specifically tailored to include:

  • Architecture Design Services: architecture planning and design; capacity planning; performance optimization/load testing; system sizing
  • Systems Integration: hardware and third-party software procurement; third-party maintenance and support; shipping and inventory; racking, stacking and cabling
  • Program Management: program Level governance; critical path planning; risk/issues management; escalation/decision process; management reporting/KPI’s across projects
  • Certification Lab: design; stack certification; release coordination from third parties; failover and geographic redundancy testing; reduced testing effort
  • Subcontracting
  • Installation and Configuration
  • Production cutover management: operations services; engineering services; service management
Training

Openwave’s training services educate our customers to be self-sufficient running our product suites. Customizable and delivered to you onsite, our training services focus on the following key elements:

  • Solution operations and administration
  • Solution architecture review
  • Solution version delta training